Privacy Policy

Last updated: 13 August 2026

Answered247 ("we", "us") provides an AI phone answering service to businesses. This policy explains what personal data we handle, why, and your rights. Contact: hello@answered247.co.uk.

Two kinds of people, two roles

Our business customers (you, if you have an account): we are the data controller for your account information.
Your callers: when our AI answers calls for your business, we process callers' personal data on your behalf — you are the controller of that data and we are your processor.

What we collect

Data	Why
Account details — business name, contact name, email, phone, login credentials	Running your account, dashboard access, service emails
Caller data — name, phone number, postcode, enquiry details, call recordings and transcripts	Answering your calls, generating the summaries we send you
Billing status — subscription and trial state (card details are held by Stripe, never by us)	Trials, subscriptions, reminders
Service logs — call metadata, timestamps, technical logs	Reliability, debugging, abuse prevention

How calls are processed

Calls are answered by an automated AI receptionist. Audio is transcribed and processed by AI providers to generate responses and to extract the caller's details, and a summary (which may include a recording or transcript) is emailed and/or texted to the business being called. Businesses using the Service are responsible for informing their callers that calls are answered by an automated system and may be recorded, where the law requires it.

Who we share data with

We use a small number of service providers to run Answered247, each receiving only what they need:

Twilio — telephony (calls and SMS)
OpenAI — speech transcription and AI responses
ElevenLabs — voice generation
Stripe — payments and subscriptions
Resend — sending service emails
Railway — application hosting and data storage

Some providers process data outside the UK (including in the United States) under their standard safeguards for international transfers. We do not sell personal data, and we do not use caller data to train AI models.

Retention

Call summaries and logs are kept while the related business account is active, so the business can review its call history.
Temporary audio files are removed from our servers after processing; recordings attached to summary emails remain in the recipient's mailbox under their control.
Account data is deleted when an account is closed, except minimal records we must keep (e.g. billing records for tax purposes).

Cookies

The dashboard uses a single essential session cookie to keep you logged in. We do not use advertising or tracking cookies.

Security

Data is encrypted in transit (HTTPS), access to systems is restricted, and payments are handled entirely by Stripe. No system is perfectly secure; we will notify affected users of any breach as required by law.

Your rights

Under UK GDPR you can ask us for access to, correction of, or deletion of your personal data, object to or restrict processing, and request portability. Email hello@answered247.co.uk and we will respond within one month. If you are a caller whose call we answered, we may refer your request to the business you called, as the controller of that data. You can complain to the Information Commissioner's Office (ico.org.uk).

Changes

We may update this policy from time to time; material changes will be flagged on this page or by email.