Terms of Service

Last updated: 13 August 2026

These terms govern your use of Answered247 ("the Service", "we", "us"), an AI phone answering service operated from the United Kingdom. By creating an account or using the Service you agree to these terms.

1. The Service

Answered247 answers telephone calls made to a phone number assigned to your business, using an automated AI receptionist. It collects caller details and enquiry information and delivers summaries to you by email and, optionally, SMS. Calls handled through the browser-based receptionist may also be processed in the same way.

2. Accounts

• You must provide accurate business and contact information when signing up.
• You are responsible for keeping your dashboard password confidential and for all activity under your account.
• The Service is offered to businesses. You confirm you are authorised to act for the business you register.

3. Free trial, fees and billing

• New accounts start with a 7-day free trial. No payment details are required for the trial.
• After the trial, continued use requires a paid subscription: £49 per month (including VAT where applicable), which includes 250 call minutes per month; additional usage is charged at 10p per minute.
• Payments are processed by Stripe. We do not see or store your card details.
• Subscriptions renew monthly until cancelled. You can cancel at any time from your dashboard (Account → Manage Subscription); service continues until the end of the paid period, after which it stops. No partial-month refunds.
• We may change pricing with at least 30 days' notice by email; changes apply from your next billing period.

4. Phone numbers

Numbers assigned to your account are provided through our telephony partner and remain under our control. If your subscription ends, the number may be reclaimed and reallocated. Porting requests are handled case by case — contact us.

5. Acceptable use

• Do not use the Service for unlawful purposes, nuisance, harassment, or unsolicited marketing calls.
• Do not attempt to disrupt, reverse engineer, or gain unauthorised access to the Service.
• You are responsible for ensuring your use of call answering and call recording complies with the laws applicable to your business, including telling your callers about recording where required.

6. Call recordings and AI processing

Calls are transcribed and processed by AI systems to generate responses and summaries, and recordings or transcripts may be attached to the summaries we send you. You are the controller of your callers' personal data; we process it on your behalf as described in our Privacy Policy.

7. Availability and support

We aim for continuous availability but the Service depends on third-party providers (telephony, AI, hosting) and is provided "as is" without a guaranteed service level. We will make reasonable efforts to resolve issues promptly. Support: hello@answered247.co.uk.

8. Liability

Nothing in these terms limits liability that cannot be limited by law. Otherwise, our total liability arising from the Service in any 12-month period is limited to the fees you paid us in that period, and we are not liable for indirect losses such as lost profits, lost business, or missed opportunities arising from missed, dropped, or inaccurately summarised calls.

9. Termination

You may cancel at any time as described above. We may suspend or terminate accounts that breach these terms, present a security risk, or have unpaid fees, giving notice where reasonably practicable.

10. Changes to these terms

We may update these terms from time to time. Material changes will be notified by email or via your dashboard. Continued use after changes take effect constitutes acceptance.

11. Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Contact

Answered247 — hello@answered247.co.uk